Accepting Personal Accountability

ID: CELSD-519

What would your organization be like if no one ever asked, "Whose fault is it?" What if we could let go of the "blame game" and view accountability as a method for achieving increased personal and team effectiveness? Accountability is much more than a paper trail. It is an ongoing chance to gain focus, accomplish more, streamline work processes, and create greater team effectiveness.

• Total Hours: 3.0
• CEUs: 0.3

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Analyzing and Solving Problems

ID: CELSD-694

Learn systematic models to understand the root of a problem, how to solve a problem, and how to prevent future problems.

• Total Hours: 3.0
• CEUs: 0.3

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Building Trust

ID: CELDS-647

"We're all in this together, but Sales are from Venus and Ops are from Mars". Course topics include the Myers-Briggs Analyses - Being transparent to Build Trust; Discussing Individual Strengths and Weaknesses; and Activities That Require Interaction, Sharing and Team Building.

• Total Hours: 3.5
• CEUs: 0.35

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Coaching: Enhancing Performance

ID: CELSD-660

Learn methods of distinguishing coaching from counseling and how to provide positive feedback for improvement.

• Total Hours: 3.0
• CEUs: 0.3

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Conflict Resolution

ID: CELSD-613

Conflict is not intrinsically destructive, but it can become so if left to escalate. Leaders must use conflict to their advantage while keeping it from being destructive. Learn about resolution styles and conflict resolution tactics.

• Total Hours: 3.0
• CEUs: 0.3

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Core Leadership Skills

ID: CELSD-540

Describe the characteristics of a leader; differentiate between leadership and management; develop a vision; use tactics that enable followers to work to achieve the vision; list ways that leaders lead by example; encourage others by providing appropriate feedback.

• Total Hours: 3.0
• CEUs: 0.3

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Counseling: Recovering Performance

ID: CELSD-690

A continuation of the Part 1 course in which you learn to recognize, overcome concerns, and practice counseling skills.

• Total Hours: 3.0
• CEUs: 0.3

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Creativity and Critical Thinking

ID: CELSD-734

Critical thinking is evaluating, analyzing, and interpreting information; and analyzing inferences and assumptions made regarding the information itself. Learn the combination of skills and attitudes that incorporate the ability to recognize the existence of problems and to actively seek information to help solve the problem objectively

• Total Hours: 3.5
• CEUs: 0.35

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Defining Performance Expectations

ID: CELSD-566

Participants will have the opportunity to analyze the expectations they have of their employees and the effect on performance and practice setting specific, realistic, and measurable performance standards.

• Total Hours: 3.0
• CEUs: 0.3

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Developing Others, Including Mentoring

ID: CELSD-733

Today's organizations are no longer solely concerned with only providing training for an employee's position. Many organizations strive to become a "Learning Organization", constantly aquiring and sharing new information and knowledge. In order to develop employees, it is important to engage them in three areas of development: challenging assignments, devlopmental relationships, and course work and training.

• Total Hours: 3.5
• CEUs: 0.35

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Diversity, Equity, Inclusion-Trends Trends and Responses

ID: CELSD-732

Learn about the diversity, equity and inclusion trends that will impact your work culture the most. Companies now have to rethink, update, and revamp their DEI strategies to help create an equal and inclusive workspace where employees feel appreciated and valued.

• Total Hours: 3.5
• CEUs: 0.35

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Effective Delegation

ID: CELSD-698

Participants will uncover the skills needed to delegate effectively. This includes determining what should be delegated, how to delegate to get results, who to delegate to, and how to follow-up.

• Total Hours: 3.0
• CEUs: 0.3

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Emotional Intelligence

ID: CELSD-731

Emotional intelligence (EQ or EI) is your ability to recognize and understand emotions in yourself and others and the ability to use this awareness to manage your behavior and relationships.It impacts how we manage behavior, navigate social situations, and make personal decision that achieve positive results. In this course, you will learn about how people and relationships function around leadership, teamwork, management skills, and partnership.

• Total Hours: 3.5
• CEUs: 0.35

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Essential Communication Skills

ID: CELSD-571

You will examine, understand, and practice a variety of different listening styles, and also practice active listening and how to give and receive feedback effectively.

• Total Hours: 3.0
• CEUs: 0.3

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Evaluating Performance

ID: CELSD-567

The participant will have the opportunity to become comfortable with a process for evaluation that will contribute to positive relationships and performance outcomes.

• Total Hours: 3.0
• CEUs: 0.3

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Getting Things Done Under Pressure

ID: CELSD-580

Have you ever felt overwhelmed by your to-do list? Interruptions keeping you from getting things done? In this course, participants will gain knowledge in how to separate the urgent from not urgent and the important from not important, while establishing good organizational skills.

• Total Hours: 3.0
• CEUs: 0.3

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Introduction to Supervision: Roles and Responsibilities

ID: CELSD-555

Participants will have the opportunity to learn about the responsibilities of the supervisor's position and the skills required to be successful in that role.

• Total Hours: 3.0
• CEUs: 0.3

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Leading Work Teams

ID: CELSD-578

Upon completion, participants will be able to define the difference between a group and a team, explore the behaviors of members of dynamic teams, identify elements of team effectiveness, and describe a process for developing a team mission statement and ground rules.

• Total Hours: 3.0
• CEUs: 0.3

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Leading in a Changing Environment

ID: CELSD-696

Learn strategies to introduce change into the workplace, while also learning what roles and responsibilities you have in leading a change effort.

• Total Hours: 3.0
• CEUs: 0.3

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Planning for Results

ID: CELSD-583

Who has time to plan? This course will help participants discover the benefits of planning, as well as help them identify various types of planning tools.

• Total Hours: 3.0
• CEUs: 0.3

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Presenting With Confidence

ID: CELSD-735

"Presenting information clearly and effectively is a key skill to get your message or opinion across and, today, presentation skills are required in almost every field. A presentation is a means of communication which can be adapted to various speaking situations, such as talking to a group, addressing a meeting or briefing a team. To be effective, step-by-step preparation and the method and means of presenting the information should be carefully considered. "

• Total Hours: 3.5
• CEUs: 0.35

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Productive Partnerships

ID: CELSD-697

It is not often that we can work isolated from others. Participants explore the need to collaborate and to form partnerships that enhance their productivity and work environment.

• Total Hours: 3.0
• CEUs: 0.3

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Setting Goals and Objectives

ID: CELSD-693

Learn how to be successful at goal setting through action plans and methods of measuring progress for continuous improvement.

• Total Hours: 3.0
• CEUs: 0.3

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Starting Right: Selecting the Best Person for the Job

ID: CELSD-691

Participants learn how to conduct a behavioral interview, determine the best orientation structure, and learn a process for on-the-job training of a new employee.

• Total Hours: 3.0
• CEUs: 0.3

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Supervisory Unit 1: Finding the Supervisor Within

ID: CELSD-511

Participants will explore the role of supervisor and set specific goals in their professional and personal development. Understanding the fundamental responsibilities of a supervisor within the context of their specific work environment, they will develop confidence and clarity in their leadership role.

• Total Hours: 15.0
• CEUs: 1.5

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Supervisory Unit 2: Communicating for Impact

ID: CELSD-512

Communication is a necessity for successful supervision. This unit is designed to equip leaders with the skills they need to communicate clearly, listen carefully, give and receive feedback, and coach and counsel effectively.

• Total Hours: 15.0
• CEUs: 1.5

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Supervisory Unit 3: Developing and Retaining Talent

ID: CELSD-513

Creating and maintaining a quality work team is a business imperative. Learn how proper interviewing and selection techniques, coupled with effective employee orientation and training, evaluation and recognition methods, enable supervisors to develop and retain a productive workforce.

• Total Hours: 15.0
• CEUs: 1.5

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Supervisory Unit 4: Managing the Process

ID: CELSD-514

Helping employees manage work processes involves setting goals, solving problems, making decisions, creating a plan, and managing the changes that are inevitable in any process. This unit takes a how-to, hands-on approach to managing each of these functions.

• Total Hours: 15.0
• CEUs: 1.5

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Supervisory Unit 5: Leading for Desired Results

ID: CELSD-515

Now, more than ever, leadership skills are critical. Situations require adaptive leadership skills in a diverse work environment. Learn to be a leader who drives major strategic initiatives and positions your organization to win.

• Total Hours: 15.0
• CEUs: 1.5

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The Challenge of Leadership - Legally Speaking

ID: CELSD-577

Being aware of key legislation and ensuring compliance throughout the organization is a major responsibility for both human resources (HR) and for line supervisors/managers.

• Total Hours: 3.0
• CEUs: 0.3

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Understanding Personality Types

ID: CELSD-517

Every workplace includes people with very different backgrounds, personalities, perspectives, skills, and styles of interacting. The workforce of the future will be even more diverse. Finding ways to make these differences work, rather than letting them get in the way, is essential to success for any organization and the people in it.

• Total Hours: 3.0
• CEUs: 0.3

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Understanding Your Communication Style

ID: CELSD-535

Participants learn the communication process, how to identify barriers to communication, and practice developing messages for professional and personal use.

• Total Hours: 3.0
• CEUs: 0.3

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Valuing Diversity

ID: CELSD-699

The course will explore the topic of diversity by describing what valuing diversity means, by analyzing one's own perception of diversity, and by identifying key factors for managing diversity.

• Total Hours: 3.0
• CEUs: 0.3

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Working in an Ethical Manner

ID: CELSD-518

Discuss, identify, analyze, and apply methods to ensure respect of ethics, values and behaviors.

• Total Hours: 3.0
• CEUs: 0.3

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