Catalog/Programs
| Becoming A Customer Service Star | Clock Hours: 6.00 | CEUS: 0.60 |
Don't just talk about providing exceptional customer service--make it happen. Becoming a Customer Service Star will help you develop a service mindset and gain skills to boost your service performance. Examine your own customer service attitudes and relationships, both internally and externally, and explore opportunities for improvement.Course ID
and Fee | Meeting Information | Instructor |
|
| Customer Relations Specialist Certification Program | Clock Hours: 36.00 | CEUS: 3.60 |
The Customer Relations Certificate is designed for a broad range of participants, including individuals who seek entry into the customer service field or are seeking a career change. The certificate provides a well-rounded foundation in customer relations, professionalism, time management, and business communication.Course ID
and Fee | Meeting Information | Instructor |
|
| Dealing With the Angry Customer | Clock Hours: 6.00 | CEUS: 0.60 |
Employees work with a variety of customers each day. Each customer has his or her own unique wants, needs and personal situations. Sometimes, customers can be difficult and challenging. When situations like this occur, you must have the skills to deal effectively with the challenging customer, to maintain respect for the customer, and to refocus the situation on a positive outcome.Course ID
and Fee | Meeting Information | Instructor |
|
| Telephone Skills: Connecting With the Customer | Clock Hours: 3.00 | CEUS: 0.30 |
From taking calls to transferring calls, from putting people on hold to taking messages, this program connects all the rules of telephone courtesy into a simple, easy-to-remember concept: treat the person on the other end of the line as though they were in the same room with you.Course ID
and Fee | Meeting Information | Instructor |
|
